We are happy to address any concerns you may have regarding receiving an incorrect product. If you receive an incorrect product, you must contact Customer Service within 48 hours of receiving your order at firstname.lastname@example.org with images of the product(s) and any further details pertaining to the concern with your order.
In order to expedite the process, please follow the guidelines below. Please provide :
- Clear photo(s) showing the order as it was received
- Clear photo(s) of the incorrect product(s) received
- Clear photo(s) of the barcode(UPC Number) listed on the incorrect product(s)
Details provided will be reviewed by our team and we will proceed in the necessary manner.
Images are required for review to determine if a refund or reshipment is eligible. If images are not provided, it is up to the sole discretion of the agent and the details provided to determine if a refund is applicable, refunds are not guaranteed if photo evidence is not provided.