We want you to be completely satisfied with your purchase. We accept back items 30 days from date of receipt that have not been opened or used. Refunds are issued for the purchase price of the product minus shipping cost and a 15% restocking fee. Items that have been opened, used, or are not in a resellable condition are not eligible for a refund.
All returns must receive an RMA (return merchandise authorization) number in order for the return to be processed. Please write your RMA number on the outside of your package. If an RMA number is not listed on the outside of your return, a 25% restocking fee will automatically be applied in addition to the 15% return restocking fee.
Log in to your eVitamins account by entering your current e-mail address and password here.
Select 'Return Manager' from the menu on the left. You will be directed to the 'Return Items' que. Locate the order number you wish to return and to the right of the order number, hit 'Return Items.' Choose a reason from the drop down menu and hit 'Issue RMA.' You will be provided your RMA number.
Write your RMA number on the outside of your package and mail it to:
6833 Auburn Road
Utica, MI 48317
eVitamins is not responsible for shipping and handling on returned items. We recommend using UPS, FedEx or some other form of insured mail for returns as we can not be responsible for items that never make it back to our warehouse. Your return will be processed immediately after we receive it. A refund for the purchase price of the products minus the shipping cost and 15% restocking fee will be granted.
NOTE : If your parcel is returned to our facility and we are charged a fee to receive the order back, that amount we are required to pay will be deducted from your total refund. If the amount we are charged is greater than the refund amount of the purchase price, no refund will be issued for the order. Further, if your order was returned back to us and the products are opened or used in any way, no refund will be issued. We do not accept any returns on items that have been opened or used. By ordering with eVitamins, you agree and acknowledge these terms and conditions.
More things to know...
All returns of "duplicate items" (items previously returned by the same customer from a previous order) are subject to approval. Unfortunately, items that are over 30 days from the ship date are taken back on a case by case basis. If a return is honored for an order over 30 days, you will be charged a 25% re-stocking fee and the refund would be issued back as an in-store credit only. Please know that we are unable to issue checks or cash back for returned products. Items that can not be refunded directly back to your method of payment will receive an in-store credit.