We are happy to address any concerns you may have regarding receiving a damaged parcel or product. If you receive a damaged product, you must contact Customer Service within 48 hours of receiving your product. We ask that you please provide images of the damaged product or parcel to firstname.lastname@example.org
Images are required for review to determine if a refund or reshipment will be granted. If images are not provided, it is up to the sole discretion of the agent and the details provided to determine if a refund is applicable, refunds are not guaranteed if photo evidence is not provided. If just the product that is damaged, please provide clear images showing the damage to the product. If it the actual packaging that is damaged as well as the product, we ask the images clearly show the damage to both the packaging it arrived in as well as the product.